We have no doubts you will have endless questions for us, here's a helping hand in getting started...
How do I request a brand I want to stock?
If you’ve clicked on a product and a black ‘Request Access’ box appears under the quantity, this means you will have to request this brand before purchasing. Simply click on the ‘Request Access’ box and fill in the details required.
I’ve ‘requested’ a brand, how long will it take for a brand to accept or reject me as a Retailer?Beauty brands have 24 hours to approve retailers, after this period if you have not received an email please contact us at email@example.com.
What happens when a brand accepts my offer?
What happens if a brand rejects my offer?
Will there be an option to stock exclusive brands?
Pricing and Payments
Wholesale prices have been set by each brand, and will give you a 40% margin.
Will wholesale prices be set by Curate Beauty and/or each beauty brand?
Usually 5% on every sale. However, we have launched a 0% commission for a limited period.
What commission do Curate Beauty take?
We are working with a payment processor called SplitIt to enable costs to be spread over three months. Using SplitIt you can choose to pay in up to 3 instalments with zero interest. All transactions must be paid on a credit card, transaction fees will apply. For more information on SplitIt click here.
What payment plans are available for buying stock?
How much does shipping cost?
Post order FAQs
I’m an online retailer and would like the assets (images and descriptions) for my website. How can I gain access to these materials?
Tracking information will come through by email once the order has been shipped.
How can I track the status of my orders?
Any damages or losses must be raised to Curate Beauty within 48 hours of receiving stock. A packing list is required with every delivery, so please check you have the correct units, and that all products appear in a sellable condition.
What if my products have arrived damaged or in an unsellable condition?
Can we get in touch with the beauty brands we’re selling to arrange marketing promotions?
Can I discount the products that I will be stocking?Please check each beauty brands’ ‘Policy’ before discounting stock. Penalties may occur if you discount stock without approval.
What happens if I need to cancel an order?
What happens if I need to change an order that’s already been processed?
Can I request unique product descriptions for the stock I’ve ordered?Sign up to our consultancy packages and we will write bespoke product descriptions exclusively for your website. Contact us for more information.
Can I sell my products onto third parties such as eBay and Amazon?
Can I purchase from Curate Beauty if I’m based outside the UK?
We are currently only working with UK retailers, however we’d love to hear from you if you are outside the UK and would benefit from our services.
Will international duties and custom chargers apply?